Return Policy

1. Overview

At Shythreluxur, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be returned within 30 days of the delivery date
• The product must be unopened and in its original sealed packaging
• The product must be undamaged and in resalable condition
• You must have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products with broken seals or damaged packaging
• Products returned after 30 days from the delivery date
• Products purchased from unauthorized resellers
• Free promotional items or samples

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer support team at supportuse@shythreluxur.world within 30 days of receiving your order
• Step 2: Provide your order number and reason for the return
• Step 3: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved
• Step 4: Pack the product securely in its original packaging
• Step 5: Ship the product to the address provided with the RMA number clearly marked on the outside of the package

Please do not send returns without first obtaining an RMA number. Unauthorized returns may not be processed.

5. Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

• We sent the wrong product
• The product was damaged during shipping
• The product is defective

We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

6. Refund Process

Once we receive and inspect your return:

• We will send you an email notification confirming receipt
• We will inspect the product to ensure it meets return eligibility requirements
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

7. Refund Amount

Refunds include:

• The purchase price of the product

Refunds do not include:

• Original shipping charges (unless we made an error)
• Return shipping costs (unless we made an error)
• Handling fees

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of receiving the product
• Provide photos of the damage or defect
• Include photos of the packaging if damaged during shipping

We will arrange for a replacement or full refund, including shipping costs, for damaged or defective products.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

• Return the original product following our return process
• Place a new order for the desired product

10. Order Cancellations

You may cancel your order:

• Before the order has been shipped: Contact us immediately for a full refund
• After the order has been shipped: You must wait to receive the product and follow the standard return process

11. International Returns

For international orders:

• The same return eligibility requirements apply
• International shipping costs are non-refundable
• Customers are responsible for return shipping costs and any customs fees
• Processing times may be longer due to international shipping

12. Your Rights Under U.S. Law

This Return Policy does not affect your statutory rights under applicable U.S. federal and state law. In the United States, consumer protection varies by state. You may have rights under state law regarding:

• Defective or nonconforming goods: You may be entitled to a refund, replacement, or repair when products are defective or do not conform to their description
• Unfair or deceptive practices: State consumer protection and unfair trade practices laws may provide additional remedies
• State-specific return laws: Some states have specific rules for refunds, disclosure, or cooling-off periods; we comply with applicable state requirements

Our voluntary 30-day return window for unopened products is offered in addition to any rights you have under law. If you are located outside the United States, local consumer laws may provide additional rights (e.g., EU distance selling rights); please refer to your jurisdiction's consumer protection authorities for guidance.

13. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Please review this policy periodically.